سياسة الخصوصية
Privacy Policy Details
Transparency and Trust in Our Community.
1. Purpose of Collecting Information
We collect personal information to provide a safe and efficient experience. This information is used to:
- Process transactions and send related notices.
- Deliver digital pattern links or physical products.
- Provide requested customer support.
- Send marketing communications (you can opt-out anytime).
- Reply to your comments or questions.
Sharing: Information is shared only with internal staff and essential third-party processors (like Shopify and PayPal) to complete your transaction.
2. How We Use Your Information & Cookies
Information Use
Your email may be used for mailing lists. Any marketing email includes an opt-out instruction. Please be cautious when posting information in public areas like blog comments.
Cookies
Our site uses cookies to:
- Enable core site functionality.
- Gather analytics via Google Analytics to understand our audience (you can opt-out via Google Ads Settings).
- Facilitate advertising from third-party vendors on other sites.
You can disable cookies in your browser settings.
3. Your Rights & Contact
Controlling Your Information
You have the right to:
- Opt-out of marketing emails at any time.
- Request access to or deletion of your personal data.
To exercise these rights, email us at support@happyoff.com.
Other Important Details
- Children's Privacy: We do not knowingly collect data from children under 13.
- Policy Updates: We may update this policy; changes will be posted here.
- External Links: We are not responsible for the privacy practices of linked sites.
Frequently Asked Questions
What is included in a PDF sewing pattern?
Each of our premium PDF patterns includes:
- Printable pattern pieces with overlap marks for perfect alignment
- A comprehensive step-by-step instruction guide with photos
- Multiple size options within a single file
- Fabric requirements and cutting layouts
- Recommended fabric types and skill level
How do I access my pattern after purchase?
Immediately after your order is confirmed, you will receive two emails:
- An order confirmation from Shopify
- A separate email containing your download link from HappyOff
The download link is also available in your account under "Order History." The link expires after 30 days, so please download and save your files promptly.
What is your refund policy for digital patterns?
Due to the digital nature of our products, we generally do not offer refunds or exchanges once the PDF file has been downloaded or the download link has been sent.
However, if you experience any technical issues (e.g., a corrupted file, broken download link, or incorrect file), please contact us at support@happyoff.com within 7 days of purchase, and we will resolve the issue promptly.
Your Satisfaction is Our Priority.
We are committed to providing you with an exceptional experience. If you are struggling with a step, please reach out! We love helping sewists succeed and will do our very best to guide you through any challenge.
STILL NEED HELP? WE'RE HERE FOR YOU!
We're here to help you with all your sewing pattern needs. If you have any questions, we would love to hear from you!
Have a question about your order?
Looking for a specific item?
Let us know and we'll be simply happy to help!
